Ordering information

How to order

Art by Beata is a 24/7 online store. You can order whenever you have time. Simply add the chosen products to the basket and at the end of your shopping tour, proceed to the checkout.

We accept Paypal, and debit/credit cards through Paypal. It is safe, quick and easy.

Quality control

We aim to provide our customers with the best quality products. Before posting your order, every item goes under a quality control, which means they will be double checked if there is everything perfect. We are confident that all products sent to customers are perfect. Would you be not happy with your order, we accept returns, please read about it below.

Please note, that due to the handcrafted process, the polymer clay elements may slightly vary even in a pair of earrings, but take that as the beauty of your unique items.

Shipping information

Every item will be posted the next business day after the payment received. If there is any delay, we will inform you by e-mail to your e-mail address provided when you placed your order.

Orders will be sent by Royal Mail first class postage.

Cost of postage to the UK is £2, doesn't matter how many items you buy.

When the items are posted you will receive an e-mail to inform you.

Items will be sent bubblewrapped in a bubble envelope, to provide double support so that they arrive to you safe.

 

International postage and packaging prices:

Europe Standard: £3.50

Worldwide Standard: £4.00

 

Returns and refund

We try to provide clear photos about the products which show them from more direction so that you can imagine them better. Would you be not happy with your purchase, we accept returns and refund, if the products are sent back to us in 7 days from the puchase. Unfortunately we cannot refund the postage you sent it back to us.

Please let us know if you would like to exchange the product to an other one instead of getting refund.

Please note, that earrings cannot be refunded due to hygenic reasons.

Feedback

We hope that you are happy with your purchase! Please let us and our future customers know about it. Leave us a feedback in our Testimonials page at http://www.iyobodesign.co.uk/information/testimonials